• You can order from:

                   –  Our website 

                   –  Our social media platforms by sending us a private message/DM on Facebook and Instagram

                   –  Our shop on the Wolt platform, which offers home decoration items only at the moment

                   –  Or simply come to our physical store. We would love to see you!

➔ If you can’t find what you are looking for or you want something specific, feel free to contact us, and we’ll do our best to accommodate you!

• Our Order Processing Period is 1 – 2 working days.
• You have the option of customization/modification of a product where it is applicable. Please note that this comes with an additional charge to the product, depending on the modification.

• We will need to know the following personal data in order to complete your order:

                   –  Name, or what you wish to be written on the Invoice

                   –  Contact details: These can be a phone number or an email. We also have the Viber or WhatsApp options, if it is preferable                              to you

                   –  Address you wish your order to be delivered

➔ Please, note that under no circumstances will we use this information other than the intended purpose of contacting you about your order and delivering it to you.

• If you wish to cancel your order, you must do so before the order has been shipped or delivered. You need to contact us directly by calling us on 22 429177 and 22 486459 or by emailing us at info@marylou.com.cy, in order to make the necessary arrangements.
• If you wish to change your order, you must do so within 10 days from the day you have placed the order.

• All items on the website are readily available. In the case of a product becoming unavailable in the timeframe you were putting in your order or shortly after placing the order, we will contact you as soon as possible and inform you. Some of the potential actions taken in this case are: 

                  –  (We) Order the item anew from our supplier and wait for their arrival, provided of course, it is still in stock and available to                               order 

                  –  Exchange the item with an alternative option 

                  –  Get a gift voucher/credit note of the amount for a future use 

Important Notice: An order is finalised and the products are reserved ONLY when the payment or deposit amount is received, and not before.

• Revolut
• QuickPay – Please note that there is a maximum daily spending amount of €150
• Bank Transfer
• PBT Portal – Online Gateway Processor
• Card on pick up/in-store purchases
• Cash/Cheque on pick up/in-store purchases

➔ All prices in the site include the 19% V.A.T..

➔ If it is a sale item, then the item needs to be paid in full up front.

➔ Otherwise, you can either pay the full amount up front or pay 50% deposit and the rest at the delivery.

➔ If the order will be in a long term storage until the delivery date (more than 2.5 months) then the payment needs to be settled in full.

➔ For any other accommodations please contact us directly, so we can work something out.

• Once you have placed your order you have the option of a pick up from our store, or a delivery.
• Domestic deliveries only – meaning only in Cyprus.
• Our Order Processing Period is 1 – 2 working days.
• Your order can be a next day delivery, or any other delivery date of your choice, just make sure to write it down in the Notes at the Checkout.
• Please contact us directly in order to arrange a date and time that is more suited to your preference and convenience.
• Please note, that if the order will be in storage for a specified time period by you, we will need at least 3 days in advance notification when you need the delivery to happen in order to arrange the delivery more efficiently.
• For furniture deliveries, it is preferable that our team delivers and installs the furniture to ensure safety and quality installation. Our team has the know-how and is trained to deliver the best results. 
• If the delivery will be done by us, and not a courier service, please, note that for the Nicosia area it is free of charge. Charges apply according to the area of delivery and they may vary. 
• Alternatively, your orders can be delivered by a courier service company (e.g. Akis Express, Travel & Express, ACS Courier) – given that the items you have purchased are of certain volume and weight. We suggest this method for home decoration items and smaller/lighter pieces of furniture.
• Free Shipping for ALL orders over €500.
• The delivery/shipping cost will be calculated and paid on delivery, due and according to the courier service rate and order volume.

• Products can be returned within 15 days after purchase.
• Once returned, you can exchange them with something else in the shop.
• Alternatively, you can get a gift voucher/credit note for future use, in case you don’t want to purchase something else right away. This voucher/credit note will not have a date limit, so that you can use it whenever you wish.
• The products must be returned in the same condition as the day of purchase.
• No returns or any other additional modification on clearance items.
• No returns on items that have been used, or have exceeded the 15-days Return Period. 

• If any of the products you have purchased and received are in any way or form defective, please contact us immediately!
• It is best to take pictures and send them to us, so that we can see what the exact problem is, and if it is easily fixed or changed.
• Make sure to also send us the Invoice/Receipt of the item.